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  • Cancellation & Refund Policy

Cancellation & Refund Policy

At Cosmo, we value your satisfaction and want to ensure a smooth shopping experience for kids’ toys and gifts. Please read our Cancellation & Refund Policy carefully before making a purchase.

1. Order Cancellation

  • Orders can be cancelled within [X hours/days] of placing them, provided the order has not yet been shipped.
  • Once the order is shipped, cancellation will not be possible.
  • To request a cancellation, please contact us at [Your Support Email/Phone] with your order number.
  • Prepaid orders cancelled within the allowed time frame will be refunded to the original payment method.

2. Return & Replacement Policy

  • Returns are accepted only if:
    • Product is defective or damaged upon delivery.
    • Wrong product was delivered.
    • Product is incomplete or missing parts.
  • Items must be returned in their original packaging, unused, and with invoice/receipt.
  • Return requests must be made within [X days] of receiving the order.
  • Personalized items, perishable gifts, or hygiene-sensitive products (e.g., plush toys, baby products) are non-returnable unless defective.

3. Refunds

Refunds will be processed only after we receive and inspect the returned product. Approved refunds will be initiated within [X business days] to the original payment method. For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit. Shipping charges, if any, are non-refundable unless the return is due to our error.

4. Exchange

  • Defective/wrong items can be replaced with a new one instead of issuing a refund.
  • Exchanges are subject to product availability.

5. Non-Refundable Situations

  • Change of mind after product delivery.
  • Product damaged due to mishandling or improper use by the customer.
  • Products returned without original packaging or invoice.

6. Contact Us

  • For cancellations, returns, or refunds, please reach out to us at:
    📧 Email: [Your Email Address]
    📞 Phone: [Your Phone Number]
    🏢 Address: [Your Store Address]

7. Your Rights

  • Access, correct, or delete your personal information.
  • Opt-out of marketing communications.
  • Request restriction or objection to data processing.
  • Withdraw consent at any time.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes stated in this policy, unless a longer retention is required by law.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites.